ALL SALES ARE FINAL

CUSTOM PIECES ARE NOT ELIGIBLE FOR REFUNDS, RETURNS OR EXCHANGES. 

 

Lost/Stolen Packages: We are NOT responsible for packages that were lost in transit or have been stolen. Tracking details will be sent to you once the package is shipped. It is no longer our responsibility after the U.S. Postal System has possession of the package. Free shipping is only offered for USPS. Please contact us if you wish to have your items shipped via USPS “Guaranteed services” or UPS so that additional shipping cost is calculated into your order.

BROKEN/DAMAGED IN SHIPPING: You must take a photo within 24 hours of the documented delivery date from U.S. Postal Service. Send us an email with the attached photo. YOU MUST RETURN THE DAMAGED PIECE WITH THE RETURN SHIPPING LABEL PROVIDED. We will send A complimentary piece of your choice (of EQUAL value) for the inconvenience. 

ONE-OF-A-KIND: If you ordered a CUSTOM piece, and it was damaged in shipping, it CANNOT be created again. Please contact us to discuss additional design/replacement options.

VERY IMPORTANT: Your Damaged Return must be accompanied by the original receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you have requested a Refund for your damaged (via Shipping) piece, we will also notify you of the approval or rejection of your refund (This excludes Custom pieces). The amount of time your refund takes to be posted into your account depends on YOUR BANKING INSTITUTION.